Cancellation policy

Effective September 30, 2026

Email help@shopnuvanahealth.com as soon as possible with your order number and the change you need. We can cancel or change an order only while the fulfillment process can still be stopped. Submitting a request does not itself confirm cancellation; we will confirm the outcome in writing.

If we successfully cancel an unshipped order, we will refund the amount paid for the canceled items and any associated refundable taxes and shipping. We do not charge an arbitrary order-preparation or cancellation penalty. Once dispatch cannot be stopped, eligible delivered products remain covered by our Returns & refunds policy.

If we cannot fulfill your order, we will notify you and refund the unfulfilled purchase. Any rights arising from shipping delays or applicable consumer law remain available regardless of the ordinary cancellation procedure.

If you have an existing subscription, you can request cancellation of future renewals through the subscription-management link supplied with your order or by contacting help@shopnuvanahealth.com. Canceling future renewals does not by itself return or refund an earlier shipment. Each eligible shipment remains subject to the return promise applicable when purchased. We will not enroll a one-time purchase in recurring billing without your express agreement to the subscription terms.