FAQs

Effective October 19, 2026

Can I open and try my product?

Yes. Both the cushion and eyelash serum have a 60-day money-back guarantee starting on delivery. You may open and use the product as directed. If you are not satisfied, contact help@shopnuvanahealth.com within 60 calendar days for return instructions. Read Returns & refunds for the full terms.

Where do I send a return?

Support will provide the supplier return address and instructions for your product. Do not send a return to our business mailing address or the address on the shipping label unless support instructs you to use it.

Who pays return shipping?

Returns are free under our 60-day money-back guarantee. Nuvana Health covers return shipping for approved returns, including satisfaction returns and wrong, damaged, or defective items. Contact us before sending anything back so we can provide a prepaid return label or arrange return shipping at no cost to you.

When will my order arrive?

Delivery is usually 4–14 business days and can take up to 30 business days in special circumstances. Business days exclude weekends and public holidays. Check Shipping & delivery and any order-specific estimate.

Is shipping free?

Eyelash serum includes free standard shipping to available destinations. Any cushion or mixed-order shipping charges are shown at checkout before payment.

Can I cancel my order?

Email help@shopnuvanahealth.com as soon as possible. We can cancel only while fulfillment can still be stopped and will confirm the outcome. Delivered products remain covered by the applicable return guarantee.

How do I get help?

Email help@shopnuvanahealth.com with your order number and a short description of the issue. Nuvana Health remains your contact even when a supplier fulfills your order.