Orders are typically prepared and shipped within 1–3 business days. Weekends and holidays are not included in processing times.

Once your package leaves our facility, we’ll email you a tracking number so you can follow its delivery progress.

Visit our Track My Order page and enter your order information or tracking number to view the latest shipping updates.

Tracking information may take up to 48 hours to update after your package has been shipped.

Contact our support team as quickly as possible. If your order has not been shipped, we may be able to update the address.

Once an order is already in transit, changes cannot always be guaranteed. Additional delivery or reshipping charges may apply.

Please contact us within three days of delivery and include clear photos or videos showing the damage.

After reviewing the issue, our support team will help arrange an appropriate replacement or resolution under our product warranty.

Yes. We currently provide free standard shipping on qualifying orders.

Faster shipping options may also be available during checkout for an additional charge.

You can reach our customer support team at Help@shopnuvanahealth.com

Please include your full name, order number, and a brief explanation of the issue so we can assist you as quickly as possible. Most messages receive a response within one business day.