Shipping policy

Effective September 30, 2026

Where we ship

Available destinations and delivery services are shown at checkout. Shipping availability depends on the product and destination. Please review the delivery address and any displayed shipping charges before paying.

Delivery estimates

Estimated delivery is usually 4–14 business days. Special circumstances, such as supplier or carrier disruptions, can extend delivery to as long as 30 business days. Business days exclude weekends and public holidays. Contact us if you need an order-specific estimate before purchasing.

Any more specific shipping or delivery commitment shown for your order will apply. These estimates do not authorize an indefinite delay. If we cannot ship within the time promised for your order, we will notify you and provide the delay or cancellation/refund options required by applicable law.

Shipping charges

Eyelash serum includes free standard shipping to destinations where the product is available for delivery. Shipping charges for the cushion and other items, if applicable, are displayed at checkout before payment. A mixed order may include shipping charges for items that do not qualify for free shipping.

Fulfillment and tracking

Products may be dispatched directly by our fulfillment partners or suppliers. Items ordered together may arrive in separate parcels and on different dates. We will provide the available shipment tracking information when an order is dispatched. Carrier tracking may take time to show its first update.

Delayed or missing deliveries

If your order has not arrived within its stated estimate, email help@shopnuvanahealth.com with your order number. We will investigate with the supplier or carrier and arrange an appropriate resolution. Nuvana Health remains your contact for order and delivery issues.

If a tracking status says delivered but you cannot locate the package, check the delivery address, reception or mailroom, and any household members who may have accepted it. Contact us promptly so we can investigate. A carrier scan does not automatically determine the outcome of every claim, and this policy does not waive rights concerning non-delivery.

Address changes and undeliverable parcels

Check your address, apartment or suite number, and contact information before placing an order. Contact us immediately if a correction is needed. We will try to make changes before dispatch, but cannot promise changes once fulfillment has progressed.

If a parcel is returned because of an incorrect address supplied by the customer, refusal, or failure to collect it, contact us for the available options. Any lawful reshipping or return-carrier costs will be explained before you agree to reshipment. We will assess the actual circumstances and any recoverable goods; refusal of delivery is not a substitute for arranging an authorized return.

Returns

Both products are covered by our 60-day trial as described in Returns & refunds. The business mailing address is not automatically the return address. Contact support for the correct supplier destination and instructions.