Refund policy

Effective September 30, 2026

Our 60-day money-back guarantee

Nuvana Health, managed by Whitewake Holdings LLC, offers a 60-day money-back guarantee on our cushion and eyelash serum, including discounted purchases and bundles purchased directly from shopnuvanahealth.com.

You may open and use your product as directed to decide whether it is right for you. If you are not satisfied, contact us within 60 calendar days after delivery to request a return. You do not need to prove that a cosmetic result or a particular comfort benefit failed to occur. The same trial applies to both products.

For orders delivered in separate shipments, each item's 60-day period begins when that item is delivered. Contacting us within the period preserves your request while we provide instructions; our response time will not shorten your return window.

How to request a return

Email help@shopnuvanahealth.com with your order number, the email used at checkout, and the item or items you wish to return. If you cannot find your order number, provide sufficient purchase information for us to locate the order. Tell us briefly why you are returning it so we can assist you; ordinary dissatisfaction does not require photographic proof.

We will provide written authorization, the correct supplier return address, and packing instructions. The destination can depend on the product. Do not send a return to our business mailing address or the address on the original shipping label unless our instructions specifically identify it as the correct return destination.

Send the authorized return within 14 calendar days after we provide the instructions. Use a tracked shipping service and retain proof of shipment until the return is resolved. Contact us before that dispatch deadline if you cannot meet it. A timely, properly addressed return will not be rejected solely because the carrier delivers it after the original 60-day trial period.

What to return

Return the product and the components supplied with it, unless our support team gives different written instructions. For serum, retain and return the bottle and applicator, even if the contents have been used up during normal use. Original outer packaging is helpful but is not required for the trial.

Normal use to evaluate the product is allowed. The voluntary satisfaction guarantee does not cover deliberate damage, product substitution, counterfeit returns, or damage caused by misuse unrelated to the reason for dissatisfaction. We may request reasonable information to verify the purchase and investigate documented fraud. These provisions do not exclude ordinary trial use or valid legal claims.

Return shipping

You pay return shipping for a satisfaction return. The cost depends on the carrier, package, and assigned supplier return destination. Contact support for the return destination before buying if return cost affects your decision. The exact address and instructions will be provided for your product before you send a return.

Nuvana Health will arrange or cover reasonable return shipping when the product is wrong, damaged, defective, or where applicable law requires it. Contact us before purchasing a return label so we can provide instructions or an appropriate label. We may waive the physical return in writing; do not discard the product until we confirm whether a return is needed.

Refund amounts and bundles

Approved satisfaction returns receive the product amount actually paid, including refundable taxes. We do not charge a restocking or handling fee for an eligible return under this guarantee.

For a full bundle return, the refund is the amount actually paid for the returned bundle. For a partial return, the refund is the discounted amount allocated to the returned item in the order. We do not refund a crossed-out comparison price or retroactively reprice the items you keep.

Separately charged original shipping and optional delivery upgrades are not refunded for an ordinary satisfaction return, except where required by law or where we are responsible for the problem. An order advertised with free shipping will not have a retroactive outbound-shipping charge deducted from its refund.

Refund timing

After the authorized return is received and checked against the order, we will issue the eligible refund to the original payment method within 7–10 business days, or sooner if required by law. We will notify you when it is issued. Your payment provider may take additional time to display the credit. If the original payment method is no longer available, contact us so we can arrange a lawful alternative with the payment provider.

Wrong, damaged, or defective products

Contact help@shopnuvanahealth.com as soon as you discover an issue. Include the order details and, where practical, photographs of the product, packaging, and shipping label so we can investigate. Do not continue using a product that appears unsafe. Reporting an issue promptly helps us resolve it; this request does not impose a separate seven-day cutoff on rights provided by law.

We will provide an appropriate refund, replacement, or other remedy consistent with this guarantee and applicable law. You do not need to negotiate separately with our supplier to obtain a remedy from Nuvana Health.

Other rights and previous orders

This voluntary guarantee is additional to rights available under applicable consumer law and does not limit remedies for defective, unsafe, or misdescribed goods. Statutory rights can last longer than the 60-day trial. Nothing in this policy prevents you from contacting your payment provider or exercising lawful dispute rights. Duplicate reimbursement for the same loss is not available; we will coordinate any merchant refund with an existing payment dispute to avoid duplicate credits.

The policy and promises in effect when your order was placed continue to apply to that purchase. New restrictions will not be applied retroactively.